Refund policy

Refund & Return Policy – Asana Fresh

We want you to love your Asana Fresh purchase. If you're not completely satisfied, we're here to help.

Returns
We accept returns of unused and unopened items within 30 days of delivery. Items must be in their original packaging and in re-sellable condition.

Due to the nature of cleaning and personal-use products, we cannot accept returns on opened or used items.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include your order number and a photo of the issue and we will gladly replace the item or issue a refund.

Refunds
Once your return is received and inspected, we will notify you when your refund is approved. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refused or Undeliverable Orders
Orders returned due to incorrect shipping address, refusal of delivery, or failure to receive the package may have original shipping costs deducted from the refund.

Contact
To request a return, please contact us at:
sales@asana-fresh.com